The Importance Of Great Customer Service In The Returns Process
In any kind of business, customers form the pillars to success. Therefore, providing great customer service helps in generating more marketing, sales and opportunities. Meeting your customer’s satisfaction is paramount to keeping your business growing successfully. Great customer service has proven to improve customer retention and repeat business. Repeat buyers or customers are more valuable as they spend 67% more than new customers. Customer service can also improve your acquisition of new customers through positive reviews and word-of-mouth. Below we have listed a few ways how great customer service correlates with business results through the returns process. Happy Customers build a better reputation: A positive reputation leads to higher growth, and reputation goes a long way in business. It attracts customers, investors, partnerships and employees. The customer purchasing experience along with their post-purchase experience determines customer retention. If the custom...